Thank you for choosing our Computer Networks course. We are committed to providing quality educational materials and guaranteeing your satisfaction. Please read this return and refund policy to understand your rights and how to proceed if you request a refund.
1. Eligibility for Refunds
Refunds are available for courses purchased through our platform, under the following conditions:
- Request within 7 days of purchase: If you have purchased a course or a course package, you are eligible for a full refund if you request it within 7 days of your purchase. After this period, we are unable to offer a refund.
- Unused Course Content: To be eligible for a refund, you must not have accessed more than 20% of the course content. This means that you should not have watched more than one module or completed any of the quizzes or assignments.
- Technical Issues: If you encounter technical issues that prevent you from accessing the course content, please contact our support team immediately. We will make every effort to resolve the issue, and if it cannot be resolved, we will issue a full refund.
2. How to Request a Refund
If you believe you are eligible for a refund under our policy, follow these steps:
- Contact Us: Send an email to our support team at info@simplifyit.guru within 7 days of purchase, providing your order details (e.g., order number, course name, and the reason for the refund request).
- Refund Processing: Upon approval, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
3. Refund Exceptions
Refunds will not be provided in the following cases:
- After 7 days: Requests made after 7 days from the purchase date are not eligible for a refund, as the course content has been made available to you.
- Accessing Substantial Content: If you have accessed more than 20% of the course content (e.g., watched more than one module, completed assignments, or downloaded course materials), you are not eligible for a refund.
- Change of Mind: Refunds are not provided for personal reasons such as changing your mind about the course or finding the content too difficult or not relevant.
4. Course Transfer or Substitution
If you wish to transfer to a different course or exchange your course for another package, please contact our support team. We will do our best to accommodate your request, but please note that this is not guaranteed, and the availability of alternative courses may vary.
5. Refund Process Timeline
Once your refund request is approved, the processing time is typically 5-7 business days. Refunds will be issued to the original payment method. Please note that your bank or payment provider may take additional time to process the refund.
6. Contact Information
If you have any questions or need assistance with your refund request, please do not hesitate to contact us at:
Email: info@simplifyit.guru
Thank you for choosing our course, and we look forward to supporting your learning journey!